The patient experience is now a little different from before due to the enhanced safety protocols we have enacted to keep all patients and staff safe. As we are in the Healthcare Sector, we already maintain a very clean and safe environment but during the Covid situation we are following additional more stringent procedures set by our professional governing bodies.
In order to minimise interaction at the practice we will be organising appointments, handling triage and taking payments over the phone (wherever possible).Appointments will be booked over the phone and we will ask you the following questions:
Have you or anyone in your household in the last 14 days :
If the answer to any of these questions is YES then you will be asked to contact us once 14 days have passed since you last experienced any of the above symptoms.
We will ask for a current email address and mobile phone number. Please provide this information as it is the only way we can communicate quickly with patients.
There are many treatments that we perform that we can continue to provide on a normal basis as we have already raised the levels of sanitising and PPE throughout the practice. Hence there is no additional charge for these treatments.However, there are a few treatments that are referred to as Aerosol Generating Procedures (AGP’s). We are able to do these, subject to meeting very stringent rules. There is a surcharge for these treatments because they now take much longer; they require a higher level of PPE and necessitate total sanitising of the surgery after every treatment.
These are procedures that create higher levels of airborne particles.
e.g. the hygienists ultrasonic cleaner.
When we use this type of equipment there are strict rules that we must adhere to:
The door will be locked, please ring the bell for a team member to open the door and let you in. A face mask is required to enter the practice.
The nurse will collect you from the waiting area and take you to the surgery. The dentist and nurse will be wearing appropriate PPE e.g. visor, mask, gloves and apron. They cannot take these off for a conversation which is why all triage will be conducted over the phone beforehand. Rest assured, they are the same friendly people underneath. After your appointment you will be directed to and leave by the rear door as the front door cannot accommodate two-way traffic.
We thank you for your co-operation and understanding.