Comments Procedure

We value your views

Please let us know what you think of the service we provide at Syston Dental.

Our aim is to ensure that you feel as comfortable as possible whilst in our care.

If you have any comments about our services, please let us know in writing by post, email or complete our Feedback Form below.

Full Name (required)

Email Address (required)

Telephone Number (required)

Subject

Feedback (required)

Complaints Procedure

If you are dissatisfied with the care or treatment provided by the practice:

If you are unhappy with the care or treatment that you have received, please talk to your dentist or the complaints manager at the practice, Dr Liz Butters, so we may try to resolve your complaint. If you wish you may then make a formal complaint (either orally or in writing) please address to the dentist concerned. You can expect a response from the dentist within 10 working days. In most cases dental complaints are resolved at this stage, but if you are unhappy with the response from your dental practice, you can get further advice from the local Community Health Council/Health Authority/Primary Care Trust (If the treatment was carried out on the NHS service) or if the treatment was undertaken privately, a local Citizen’s Advise Bureau.

Complaints Policy:

If you have a complaint about the standard of care, treatment or service provided by the practice please contact our complaints manager. We have a complaints procedure that we use to ensure that complaints are resolved as quickly and easily as possible.

Care Quality Commission

For further information, please go to the Care Quality Commission website: www.cqc.org.uk

How to Find Us

Watermead Dental
1148 Melton Road, Syston, Leicester LE7 2HA

How to Contact Us

0116 260 7625
hello@watermeaddental.co.uk

Opening Hours

Mon 8.45am-5.00pm*
Tues 8.45am-6.00pm*
Wed 8.45am-5.00pm*
Thu 8.45am-5.00pm*
Fri 8.45am-4.00pm*

*Closed for lunch every day from 12.30pm to 1.45pm and Friday’s last appt is at 3.30pm