Welcome to Watermead Dental

We are re-opening the practice!

Dear Patients,

We appreciate your loyalty and patience during the last few months, we are delighted that we are about to re-open.

The patient experience is going to be quite different.

It is very important to us that we provide the safest possible environment for our patients and staff so please read this carefully, so that we can avoid any disappointing situations that may result in patients not being able to be seen.

As we are in the healthcare sector, we are already a very clean and safe environment but during the Covid situation, we have to follow additional procedures set by our professional governing bodies.

What to expect when you return

In order to minimise interaction at the practice, we will be organising appointments, handling triage and taking payments over the phone ( wherever possible)

We will phone you to arrange the next appointment and we will ask you the following question:-

Have you or anyone in your household in the last 14 days:-

  • Had a recurring cough?
  • Had a temperature or fever?
  • Had loss of or change in taste or smell?
  • Been in contact with anyone who has been diagnosed with COVID or had any of the above COVID symptoms

If the answer to any of these questions is YES then you will be asked to contact us once 14 days have passed since you last experienced any of the above.

We will update your medical history.

We will ask for a current email address and mobile phone number. Please provide this information as it is the only way we can communicate quickly with patients

The receptionist will ask you if you require any consumables, eg brushes and then take payment over the phone and book your next routine appointment.

We are incurring considerable unavoidable costs from PPE and additional cleaning in between each appointment. We have considered various options and concluded that whilst this is only a temporary requirement, we are implementing a surcharge of £10 for every appointment, including hygienists which represents a contribution towards the extra costs. We hope to reduce or eliminate this surcharge as soon as things return to normal.

Please note:  Not all treatments are currently available, as some equipment generates higher levels of airborne particles.

Patients who have had dental problems whilst we were closed

The dentist will call you as a priority and discuss your situation (triage). Based on the discussion, we will be able to plan a suitable appointment.

Patients who  have a dental emergency

Please contact reception as normal and they will give advice as accordingly or ask the dentist to call you back (triage) as above.

Patients who have missed an appointment during the Covid period.

You will be contacted so that we can arrange a new appointment. Please explain if you have had any dental problems, so that extra time can be allowed. If necessary, the dentist will call back for details. We cannot extend appointments on the day.

 

Patients who have an appointment in the next few days

You will be contacted to confirm your appointment. Please advise the team if you have any dental problems.

Please NOTE linked appointments may not always be possible.

 

Arrival at the Practice

The door will be locked, please ring the bell

Please arrive 5 minutes before your appointment , if you arrive earlier, we may not have space to allow you to enter, if you are late we may have to make you a new appointment.

Please arrive with a face mask or scarf which needs to be kept on at all times.

Please travel light.

Only bring absolutely essential items

Please bring your own carrier bag to contain any personal belongings that you must have with you. ( including coats)

Please arrive alone, wherever possible.

You will be met by one of our team. They will recheck the medical history and Covid questions. You should not need to go to the reception desk

They will provide hand gel and will show or take you to a safe waiting area. The advice is that patients should avoid contact with anything. Most doors will be kept open and the handrails and surfaces will be disinfected  regularly.

During your appointment

The nurse will collect you from the waiting area and take you to the surgery.

The dentist and nurse will be wearing appropriate PPE eg Visor, mask gloves and apron. They cannot take these off for a conversation, which is why all triage will be conducted over the phone. But rest assured, they are the same friendly people you normally see.

After your appointment you will be directed to and leave by the rear door, as the front door cannot accommodate two- way traffic.

As the COVID numbers continue to decline we hope these measures can be reduced or eliminated as soon as possible.

 

Routine Dentistry

Routine Dentistry
Our aim is to help our valued patients enjoy a happy, healthy smile for life through modern, caring and ethical dentistry.

Dental Crowns

Dental Crowns
Crowns are an artifical restoration made to fit over a prepared tooth making it strong and giving it the shape of a natural tooth.

Dental Hygiene

Dental Hygiene
Our friendly and experienced dental hygienists aim to help you maintain healthy gums and teeth and a fresh breath.

Teeth Whitening

Teeth Whitening
Strong enough to remove stubborn stains from your teeth, our whitening system will not damage or weaken them.

White Fillings

White Fillings
White or tooth coloured fillings provide a healthier, more natural-looking alternative to traditional silver, amalgam fillings.

Dental Veneers

Dental Veneers
Providing the ideal way of treating severely discoloured, chipped or cracked teeth, veneers offer a natural looking appearance.

“ Thank you so much for your patience and care, I am so happy with my new teeth... I can't stop smiling! ``

Why Choose Us?

With a focus on personalised patient care and a dedication to excellence,
we are proud to offer a comprehensive range of high quality dental treatments to all of our patients.
Wide Choice of Treatments

Wide Choice of Treatments

We believe that your smile is one of your most valuable assets, which is why we are committed to helping you look after and make the most of yours through a wide choice of general and cosmetic dental treatments.
Friendly, Caring and Gentle Dentistry

Friendly, Caring and Gentle Dentistry

From our friendly team on reception, to our considerate dentists, you’ll find we take time to listen to you and make you feel at ease during each appointment.
Relaxed and Friendly Environment

Relaxed and Friendly Environment

Going to the dentist shouldn’t have to be a daunting experience, so we always take the time to help our patients feel relaxed and comfortable whilst in our care.
Modern Technologies

Modern Technologies

With a focus on professional patient care, high quality dental treatments and state of the art technologies, we take pride in offering the forefront of 21st dentistry to Syston and the surrounding areas.

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